Program Support

Service Data Management, Inc. Will Work with You Right from the Start

SDM will install SEDCARE on your server and provide up to 10 days of on site training included as part of the licensing fee. This includes training users in program installation at workstations and entry of all data necessary to ensure SEDCARE operation. This training also includes a ‘training of trainers’ so that ‘in house’ expertise in the use of the SEDCARE program can be developed.

✓ Technical Support and Training
✓ Help with On Site Installation
✓ Aid via Remote Connectivity and by Phone

The first six months of Program Support (by phone and/or remote connectivity) is included in the Licensing Fee. There is an Annual Fee for subsequent Support. Support Fees include Routine Updates and minor Program Upgrades. Users who continuously maintain a Support Agreement will be offered substantial discounts on any new version of SEDCARE that may be introduced.

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