Services and Support

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Program Support ¦ Training Services

Installation and implementation is a key component of Service Data Management’s commitment to customers. SDM provides comprehensive support to SEDCARE users through one annual Subscription Fee that covers all routine support expenses. There are three components included in Program Support: User Support, Program Maintenance, and Program Updates.

  • Support and Consultation: SDM provides technical assistance to users by phone, or email or web based ‘virtual’ meetings. Users are asked to designate one or two staff to act as liaisons to SDM for Support and Consultation contacts. Support is available Monday through Friday during routine business hours and other times on an as available basis.The typical response time to a Support and Consultation request is less than one business day, often instantly.
  • Program Maintenance: SDM staff directly work on the SEDCARE database to correct user errors or accomplish other user requested outcomes in the database.
  • Updates: Periodic SEDCARE program changes are provided. Updates cover routine refinements in the program, changes made to comply with changing standards in the state regulatory environment around service documentation requirements (Treatment Plans and Service Notes) and billing requirements (electronic claims) and the occasional ‘bug’ fix.
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